Refund & Exchange Policy
Refund & Exchange Policy / Terms and Conditions:
If you have bought a product for the first time and are not fully satisfied with it, we will refund the full amount you paid for it, either as Melblok Points to your Account or a refund to your original form of payment.
Only products you have never bought before on this website are available for Refund. In other words, you can request for a refund on a product only if it is the first time that your bought that product on this website within a 1 year period.
Items purchased using any amount of Melblok Points are not eligible for refund. If a refund is available during the refund process, it would be through Points only and for the cash part of the payment only. Points redeemed in a purchase are non-refundable.
A product can be refunded only after 30 days of purchase for up to 45 days from purchase. That is, you may only request for a refund of a product from 12:00 am on day 31 to 11:59 pm on day 45 from the date of purchase.
The same product once refunded by a person is no longer eligible for refund on any subsequent purchase for 12 months from the first purchase date.
Refund as Points:
If you request for a refund as points in your account, you get a full refund of the amount you paid for.
Refund as Cash-back:
If you request for a refund as cash-back (getting currency back) then the format depends on your mode of payment:
If the refundable item was purchased using Credit Card, Debit Card, UPI or Net Banking (Indian Bank Accounts), you will receive the refund to your original form of payment.
If you Paid for your order at delivery such as through Cash-On-Delivery (COD), then the refund can only be done as points directly to your account minus shipping and processing charges updated from time to time. The current charges are mentioned below.
If you request for a refund as Points, you get the entire Order value refunded to you as points into your account, except orders paid for on delivery which incur shipping and processing charges as mentioned earlier.
If you request for a refund as Cash to your original form of payment, your get the entire value you paid for the item/product minus shipping and processing charges updated from time to time. Items shipped to international locations outside India are subject to different shipping and processing charges as mentioned below.
Refund Time Duration:
Refunds processed as Points get credited to your account Instantly, or within 48 hours.
Refunds processed as Cash Back get credited to your original form of payment within 14 business days. (Business days comprise of weekdays, but exclude bank holidays)
Deductions in Refund as Cash-Back:
The shipping and processing charge deducted per item for items shipped to locations within India is INR 399.
For items shipped to locations other than India, processing charge deducted is INR 399 (or equivalent value in your local currency) per item. Shipping Charges are not refundable.
The above deductions are subject to change without notice and may therefore vary.
Cause for Refusal of Refund:
You might be denied refund if you try to misuse this facility or violate any of its terms and conditions as mentioned above.
Consequences of Misusing this Facility or violating its Terms and Conditions:
If you are found subverting any of the terms and conditions of this Refund Facility, you may be Permanently Banned from accessing or buying products on this and any related websites or offline stores without notice. Legal recourse may also be taken against you and any co-conspirators.
Other Terms and Conditions:
The refund facility is available at the sole discretion of Melblok. Its terms and conditions may be changed at any time without prior notice to you. It is your responsibility to check and be satisfied with these terms and conditions before making any purchase on this website.
Products bought on this site can be exchanged for the same product on a limited basis on the following conditions:
- If you have received it in a Damaged or unusable condition.
- If you received a product within 3 months of its expiry date.
- You received an incorrect product. In such a case the product to be exchanged must be unopened and kept sealed in its original packaging so we may have it picked up.
Exchanges are handled on a case-to-case basis. The product must have been purchased within 15 days of applying for an exchange on either Melblok.com or any thrid party website selling authentic Melblok products to be eligible for an exchange. To apply for a Exchange please write to us through the form provided on the Contact Us page, attach a screen shot or photo of the bill of purchase, a photograph of the product to be exchanged showing its Batch Number and Expiry Dates clearly.
Melblok does not guarantee that an exchange would be possible however we would make our best effort to accommodate an exchange. For international locations or remote locations in India, additional shipping charges may apply.
Cancellation: In case you wish to cancel an order placed on Melblok.com, you should contact us immediately after order placement via the contact us form or call us at +918010888000. Cancellations are not accepted if an order has been tendered for shipping (you would receive an email about the order being shipped or being on the way).
Melblok may modify the above policies at any time without an update here.